Testimonials
Multiple Window Repairs
Great service from start to finish – couldn’t fault it – fitting was really professional and quick, house left extremely tidy – on fitting it was realised we didn’t need lintels so we saved a great deal – huge thank you would definitely recommend.
Richard S, Gateshead
17 June 23
Multiple Window Repairs
Extremely satisfied with the works that were carried out, quick, efficient and great customer service!
Sruli R, Gateshead
23 May 23
Repairing a Broken Window
There is nobody else I would turn to for my window needs. Other companies might offer similar services but nobody beats the honesty and efficiancy of these lot.
Moshie C, Gateshead
16 May 23
Replaced Multiple Windows and Doors
We are extremely pleased with the exceptional professionalism and competitiveness demonstrated by this contractor. They have been an invaluable part of our team for several years, consistently delivering high-quality work in a timely manner. Their dedication and efficiency are truly commendable, and we highly value their ongoing partnership with us
Ovi R, Burnopfield
14 June 23
Window Replacement
I was recommended ACE Windows (NE) Ltd by a fellow property investor. The job was carried out pretty quickly. The communication was good throughout the process. I will use them in the future and will happily recommend them to colleagues and friends.
Antonio F, Durham
1 Feburary 23
Tilt and Turn Windows
Fantastic company to deal with. From the first phone call to enquire about the job, every member of the ACE team has been faultless. Very good communication throughout the process. Priced very competitively and the windows are beautiful. Would highly recommend.
Sarah W, Northumberland
08 February 23
Full House Windows & Door
I must say that from start to finish I have been highly impressed with ACE Windows.
The first meeting with Adrian was a pleasure – no heavy sales pitch, no pretend discount prices, just honest information and fixed prices. He listened to all our needs (my parents are elderly) and made suggestions to meet those needs.
In terms of the fitting, Andy Coulson and Leo were our primary fitters and they were amazing! Attention to detail, care and respect for our property and they were lovely with my parents. I really couldn’t fault them – friendly and professional throughout. They are an asset to your firm.
Finally, the windows look fabulous and have enhanced the house. We now have safe, clean, operational windows and I’m so pleased my friend told me about ACE Windows. I will recommend you to everyone!
Anjali B, Ryton, Newcastle
24 March 23
Conservatory and windows
Full 7 metre wide conservatory in anthracite grey with lean to roof installed professionally and glass replaced elsewhere in the house. Extremely pleased with the finished product and as expected with a job this size there were snags to take care of which Ace eagerly saw to in a timely manner. Will certainly be using them again.
Ame B, Jesmond, Newcastle
24 October 22
Replacement panes
Ace windows always responded to messages with a call back and turned up on time to give a quote. They contacted us ahead of doing the job to confirm time. They were punctual and efficient. 10 out of 10 !
Gordon L. Durham
14 October 22
Repairing Hinges On Pvc Windows And Replacing A Sealed Unit
First job was repairing hinges on windows and second was replacing a sealed unit, customer service excellent, called day before to arrange time, arrived on time excellent workmanship, would always use ace windows and 100% recommend to family and friends.
Susan W, Middlesbrough
5 October 22
New Windows and Doors
The windows and doors were fitted to the highest standard. The sales and office staff were always professional, friendly and available. The fitting team arrived on time, were very helpful and the disruption minimal which was greatly appreciated. They cleaned up thoroughly after the job was completed and even finished ahead of schedule! All in all we were very impressed with the service and the high standard of work provided and we would definitely use Ace again.
They quoted for what I asked and no more, so rare for double glazing companies!
Lynne F, Stanley
13 October 22
Replace All Upstairs And Downstairs Windows
First class job from start to finish. Rooms were left neat and tidy and I have not needed to decorate.
James H, Gateshead
28 November 2022
Replacement Of Outside Utility Door, Plus Replacement Of Glass In Upstairs Window
Fast, efficient, arrived on time and completed work quickly and very well.
Lin P, Palmersville
20 Sep 2022
Replacement Widow Panes
The team were courteous, on time and left the place clean and tidy
Tom P, Sunniside
5 December 2022
New Window In Living Room
I used Ace Windows to replace a window in the living room. I contacted Ace windows via email and they arranged a survey within 48 hours. Once the survey was complete I received the quotation the next day. I was happy with the quotation so Ace windows arranged the fitting. The original date they gave me had to be rearranged due to a change in their schedule. But they managed to fit me in the next week. The fitting was very efficient and professionally done. Overall the process was straight forward and easy. I would definitely use Ace windows again!
Katie H, Newcastle upon Tyne
3 Aug 22
Replacing Three Double Glazing Windows In Edwardian Terrace
Fantastic job. Prompt, friendly and efficient.
Great workmanship and all done quickly without any hassle. Tidy at end of job. From initial request for a quote to finish, all without any pressure selling.
They quoted for what I asked and no more, so rare for double glazing companies!
Guy C, Low Fell
5 Aug 22
New Windows and Door
I would highly recommend Ace Windows.
They carried out a no obligation survey and provided a quote which I found very competitive.
They were not pushy (unlike other companies) and were happy to answer all questions I had without making me feel pressured. The work was all completed in the timescales given and we are really pleased with the outcome. Thank you very much.
Margaret M, Newcastle upon Tyne
18 July 22
Replace Pane In Bifold Door
Absolutely great service from Ace Windows NE LTD, nothing was too much trouble. I unexpectedly had to rearrange twice and they were accommodating without issue.
Ashley, who did both the survey and install of the replacement glass was fantastic, nothing too much trouble, and a credit to the company. First impressions count and this was the best I’ve had in a long time. I have no hesitation in recommending them. Thanks
Ashleigh B
20 July 22
Window Glass Replacement
Brilliant service by the fitting team and Sruli who came out and said what I needed.
Carl C, Gateshead
5 July 2022
Replacing Glass Panes
Possibly the best company I have ever used for work to be carried out. Can’t fault anything about them.
Joanne E, South Shields
2 July 2022
Fit Whole House With New Windows
Brilliant service from start to finish. No pushy sales tactics, lots of good advice on windows to suit an old stone house and brilliant fitters.
Amy W, Northumberland
7 July 2022
Replacing A Secondary Glazing Pane
These people did everything they promised from the start. It was a slightly difficult job Everest would have done if they had not gone out of business.
We had a few visits to get the size of the job, specifications, fitting etc and we were mighty impressed at every stage of the process.
I may add we contacted Ace Windows after at least 6 other glazing firms had either promised to come (but didn’t) or come and promised to quote prices (but didn’t). None of that carry-on with ACE – they came, they saw, they fixed it. Excellent.
Rosamund P, Newcastle upon Tyne
20 June 22
Glazing Replacement
From start to finish Ace Windows were great, I initially rung up to ask if they could help us by providing glazing they were helpful and we sent some details via email.
They offer good prices and a speedy service. Also really nice to receive updates without having to chase them, they also provided us with the pictures we required. Would 100 % recommend and we will definitely use their services again.
Ashleigh B
18 June 22
Front Door Repairs
I just thought it was worthy of note about the excellent and professional service your colleagues provided to us yesterday whilst repairing our front doors.
Both myself and our receptionist made comment about how pleasant and efficient your colleagues were and what a credit they were to your company.
Praise where praise is due.
Ian B. EMG Solicitors, Gosforth
1 Nov 2021
Windows & Doors At Bridge House
I think I speak for everyone at Bridge House when I say that you really are absolutely top of the game when it comes to customer service with excellent communication from start to finish You are a company one can depend on. Your responses and efficiency are truly one of a kind.
Thank you for always getting to the jobs quickly and responding with a quote efficiently and then completing the jobs in record time all with a smile. Truly appreciated.
Whitehall properties
4 Nov 2021
Broken Hinge Fixed
Great service, arranged to view window, ordered part and came back to fix, very efficient service, thanks.
Jatinder B, Gateshead
5 Oct 2021
New Front Door
I was very happy with the fitting of my new front door.
Alexa W, South Shields
2 Jan 2022
Reseal Our Windows
Nice polite and friendly guy came, did his job quickly and left without leaving any mess.
Marc H, Whitley Bay
7 Jan 2022
Full House New Windows & Doors
I used Ace for all my Windows and doors when we refurbished the house. Their workmanship is fantastic. Friendly service and aftersales is second to none. Any issue and they are round in a flash. Highly recommended.
M P, Gateshead
5 Oct 2021
Full House Of New Windows
First class service. Very polite and professional. All windows are of high class finish. Reasonable priced too.
Kate S, Newcastle
2 Oct 2021
Door & Window Repair
We have been Using Ace for a while now for window repairs, undoubtedly one of The best decisions we have made, they’re professional, reliable and always leave the works neat and clean.
Bernard J, Whitley Bay
7 Oct 2021
Install Kitchen Window. Replace Damaged Double Glazed Unit In Lounge.
Excellent company. I wish I had discovered them before (found them through checkatrade) Price was competitive. Service from getting quote to instillation was first rate. Installers arrived slightly earlier than expected. They were pleasant, polite,worked quickly and without bother. Importantly, they cleared up, leaving the working areas clean and mess free. Surveyor and office staff were also first rate. Will use again if I need further work doing.
James L, Newcastle
14 Oct 2021
French Doors Front & Back Of Sitting Room
First class service from beginning to end with the friendliness and advice off the team whom I would surely use again if the time comes for more works. Very polite and efficient, highly recommended.
David K, Gateshead
4 October 2021
Realign & Draught Proof Front Doors Of Office Premises
The two people who came to do the work were extremely professional, courteous and professional. The work was done efficiently and quickly with the minimum amount of disruption. Would thoroughly recommend Ace Windows NE.
Ian B, Newcastle
18 Oct 2021
Bi Fold Door Installed To Replace Old Patio Doors.
Really good service and quality product.
Chris M, Gateshead
4 Oct 2021
Replacement Window
Excellent service from start to finish. Would definitely recommend.
Susan W, Newcastle
27 Oct 2021
Replaced 2 Upstairs Windows & Converted A Bay Window Into A Flush Window
We had windows installed at the back of the house by pennine a few years ago but since Covid they seem to have tripled their prices and frankly their customer service was rubbish so we shopped around. Very glad we did! Excellent service for reasonable prices. Everyone was friendly and knowledgeable from the salesperson to the fitters. The windows look amazing and better than the pennine ones have which have lots of filler down the sides and are stiff. They kept us informed every step of the way confirming each step which I appreciate. We will be ace window customers for life now.
Emily S, Newcastle
5 Oct 2021
Replacement Door & 2 Windows
First class service from beginning to end. Estimator was excellent offering unbiased advice. Steph from the office was so friendly and helpful throughout the process from order to completion. The fitters were excellent and such clean workmanship. I wouldn’t hesitate to recommend this company.
Helen M, Gateshead
10 Sep 2021
Repair To Door Keep
Excellent service. Good communication. Arrived promptly and contractor knew what he was doing.
Eli S, Newcastle
21 Oct 2021
Double Glazing For The Whole House
Brilliant job and lovely company to work with – definitely recommended.
Chris M, Gateshead
15 Oct 2021
New Back uPvc Door
Had a new back door from them, couldn’t be happier, best quality and service out there. (Specially Abe and Yitzi) Highly recommended.
Reuben I, Newcastle
27 Aug 2021
Replaced 7 windows and an external door
Ace Windows team was excellent and professional from the start to finish. The sales team member listened to my requirements and survey and installation teams were punctual and efficient. They provided me with the right amount of information every step of the way, and made the whole process very smooth and stress free. Highly recommended!
Sami H, Newcastle
5 Sep 2021
Replaced, hinges, glass and drip bar on uPVC doors.
Prompt estimate and date for repair. Arrived on time, did a great job and now weather tight and improved appearance of inherited ugly UPVC door and panels. I won’t hesitate to use Ace again once I am able to renew. Thanks again.
Tony W, Gateshead
10 Sep 21
A New Front Door
Professional. Reliable. Top quality service. Highly recommended. The workers were a pleasure.
Nathan D, Newcastle
21 Aug 2021
Front And Back Doors Fitted
Ace Windows have been fantastic from start to finish. We really couldnt recommend them enough. Keep up the great work. Very satisfied customers indeed.
Elaine C, Gateshead
15 Aug 2021
Replacement Windows
Quality materials and workmanship Very clean and tidy exceptional customer service Would highly recommend Ace Windows
Phil R, Newcastle
18 Aug 2021
Numerous Jobs Carried Out
I’ve used ace now for past 2 years on my refurbishment projects They carry out measurements promptly and advise me of the quote and book me in for fitting all straight forward Always carry out a very professional job to really good standard of a finish Job always left spotless and always available to offer advice and aftercare Wouldn’t use any one else From great guys in the office to great guys fitting.
Steven M, Newcastle
5 Aug 2021
Replacement Of Windows & External Doors
Their whole team was great – from a very genuine salesman who didn’t do a hard sell; the guys who fitted the windows and doors, who were all friendly and professional and took great care in their work; backed up by the friendly, helpful and proactive office team. They turned up when they said they would. Excellent service and more than happy with the products. Will definitely use again.
Michael M, Gateshead
10 July 2021
New Windows Fitted
Fantastic company, fitted 3 windows for me, left the property tidy, carried out the work with great craftsmanship.
Ernest F, Newcastle
5 Mar 2021
New windows and patio doors
Beautiful job, lovely finish, price excellent and customer service was fantastic. They always kept us informed, rang up when they said they would, turned up when they said they would, quite refreshing.
Wendy F, Gateshead
4 Feb 2021
4 Upstairs Windows
Finished when they said they would, tidied afterwards. Wore face masks and kept distance throughout work. Supervisor came on site to check progress. Happy with the work completed.
John S, Whitley Bay
27 Feb 2020
Replace Conservatory Windows and Frames
Got 2 quotes from others. Both wanted to completely rebuild our conservatory and quoted a fortune.I had used Ace before on a commercial building and they were very good so I got them to quote. Their guy says little ( no sales talk like the others) apart from saying the roof can be saved which was good. So he measures up and goes away and they email a quote and job description a few days later. It was acceptable and about 7 weeks later the job was done. Sure enough they saved us 8 grand compared with the other quotes.
Neil W, Newcastle
5 Oct 2020
French doors front and back of sitting room
This company is absolutely amazing they were fantastic from beginning to end a lovely man called glen came to give us an estimate he was very friendly full of advice and information didn’t put any pressure on us with his advice I knew I wanted to spend my money with this company, the lads come to fit the windows they were fantastic very friendly and they done a work of art with my windows I cudnt find one fault the finish was fantastic and they cleared every bit of muck away everything was left spotless , the office staff Were amazing so helpful so polite absolutely brilliant .
John C, Gateshead
10 Dec 2020
New Door Hung and Fitted
Office staff were extremely helpful and polite. Operatives were efficient, tidy, meticulous with attention to detail and pleasant to deal with.
Joseph S, Gateshead
10 Dec 2020
Panels Around Front Door
Two super friendly and polite guys, excellent job repairing what was needed done, very pleased with results ??
K. Milne, South Shields
30 Oct 2020
New Windows Fitted
This quotation was the cheapest by far but the quality was still good. The fitters were very polite and kept me updated throughout the works. I’d definitely recommend the company to others.
Craig M, Washington
27 Feb 2020
Replacement of Some Double-Glazed Units and Replacement of Hinges
Great service throughout. Exceptionally friendly staff who clearly knew their trade. No pressure to replace units unnecessarily and they did a good job. Would definitely recommend.
Nicola B, Newcastle
3 Dec 2020
WE ALWAYS FIT IN WITH YOU
We offer you free consultations and home visits at a day and time to suit your schedule.
Then when you choose Ace Windows to carry out the improvements to your home, our fully employed teams of double-glazing fitters work hard to minimise disruption to you during the installation process.
Satisfaction Guaranteed
After the installation of your new windows, doors or conservatory, we ensure that you’re 100% satisfied with the finished work. We then ask you to complete a Quality Plan to confirm you are completely happy with Ace as a company as well as the products fitted to your home. Should you have any issues moving forward, then our customer care team is only a phone call away.
Areas We Cover
Ace Windows, established in the North East in 1972, is family owned and is based in Gateshead.
We are proud to serve the North East, from Newcastle to North Shields, from South Shields to Consett including Durham, Redcar, Tyne & Wear, Darlington, Hexham, Lower Northumberland, Jesmond and Ponteland.
Should planning permission be necessary for your installation, then you can have peace of mind knowing that Ace Windows have years of experience successfully working with Local Authorities. You will be guided through the process to help you to achieve your design goal, whilst complying with all current legislation.
