Testimonials

Front Porch Glazing Unit Replacement

Great service, communications and friendly staff. Did a lovely job replacing a leaking double glazing unit in our front porch. Recommended and will definitely use again.

Trevor H, Houghton le Spring

11 June 2024

Window Replacement

 

First class experience from initial contact to completion. Could not recommend this company enough. Great communications throughout.

Peter B, Whickham

11 June 2024

Secondary Window Installation

 

There is nobody else I would turn to for my window needs. Other companies might offer similar services but nobody beats the honesty and efficiancy of these lot.

Joey W, Newcastle Upon Tyne

6 June 2024

Fitted Windows, Doors And Patio Door

 

After an extended search of local window suppliers and fitters chose ACE based on the great reviews on google and check a trade. Representative came out as planned to give a quote, arrived promptly and was helpful while listening to what we wanted. Agreed a price and signed to go ahead. Windows fitted quickly and without issue on a timing that I chose to fit my schedule. What a difference the windows make to the appearance of the house, the noise and now no fraught. Thank you for the great service and experience.

David H, Sunderland

4 June 2024

Fitted New Windows Across the Home and Repaired a Broken One

 

 

Professional and clear service. Answered all my queries and did the work to a high standard and left the property clean.

Caroline M. Gateshead

6 June 2024

Window Repair After The Lock Mechanism Became Permanently Locked

 

Ace Window did a great job of fixing our window. They were quick on their response, and very reasonably priced. Highly recommended.

Alex P, Newcastle Upon Tyne

4 June 2024

New Windows

Excellent service from giving quote and advice to sorting out some unique requirements and then fittingm there were a few minor issues with the installation but these were resolved very quickly and to satisfaction.

Emily A, Blyth

4 June 2024

Replacement Windows

 

Had replacement door and windows fitted, the guys turned up on time were very pleasant young men did the job in the time stated and cleared up any mess that was made.

Joan B, Gateshead

30 May 2024

Removed And Fitted 3 Windows

 

Work carried out in a quick fashion with minimal mess if any, entire process quickly completed from quote up until fitting. Would 100% recommend.

Jason B, Sunderland

29 May 2024

Doors And Windows

 We highly recommend ACE as a reliable and trustworthy choice for window services. Their commitment to quality work, fair pricing, and excellent customer service make them a standout option in the industry. With ACE, you can expect consistent high-quality results and dependable service. We’re pleased to endorse them and look forward to continuing our partnership.

AME Building, Gateshead

17 May 2024

Replacement Of Windows

 

We have replaced all our single glazed windows with Double glazing and ACE did a great job for us – from providing the quotation to installation. I would highly recommend their service, fair price and great work.

James L, Newcastle upon Tyne

18 May 2024

Secondary Glazing Fitting

 

Excellent service — efficient and courteous. One window was particularly difficult, but they dealt with it effectively. Overall, first-class work.

James P, Newcastle upon Tyne

22 May 2024

Multiple Window Repairs

 Great service from start to finish – couldn’t fault it – fitting was really professional and quick, house left extremely tidy – on fitting it was realised we didn’t need lintels so we saved a great deal – huge thank you would definitely recommend.

Richard S, Gateshead

17 June  23

Multiple Window Repairs

 

Extremely satisfied with the works that were carried out, quick, efficient and great customer service!

 

 

 

Sruli R, Gateshead

23 May  23

Repairing a Broken Window

 

There is nobody else I would turn to for my window needs. Other companies might offer similar services but nobody beats the honesty and efficiancy of these lot.

Moshie C, Gateshead

16 May 23

Replaced Multiple Windows and Doors

We are extremely pleased with the exceptional professionalism and competitiveness demonstrated by this contractor. They have been an invaluable part of our team for several years, consistently delivering high-quality work in a timely manner. Their dedication and efficiency are truly commendable, and we highly value their ongoing partnership with us

Ovi R, Burnopfield

14 June  23

Window Replacement

 

I was recommended ACE Windows (NE) Ltd by a fellow property investor. The job was carried out pretty quickly. The communication was good throughout the process. I will use them in the future and will happily recommend them to colleagues and friends.

 

Antonio F, Durham

1 Feburary 23

Tilt and Turn Windows

Fantastic company to deal with. From the first phone call to enquire about the job, every member of the ACE team has been faultless. Very good communication throughout the process. Priced very competitively and the windows are beautiful. Would highly recommend.

 

Sarah W, Northumberland

08 February 23

Full House Windows & Door

I must say that from start to finish I have been highly impressed with ACE Windows.

The first meeting with Adrian was a pleasure – no heavy sales pitch, no pretend discount prices, just honest information and fixed prices. He listened to all our needs (my parents are elderly) and made suggestions to meet those needs.

In terms of the fitting, Andy Coulson and Leo were our primary fitters and they were amazing! Attention to detail, care and respect for our property and they were lovely with my parents. I really couldn’t fault them – friendly and professional throughout. They are an asset to your firm.

Finally, the windows look fabulous and have enhanced the house. We now have safe, clean, operational windows and I’m so pleased my friend told me about ACE Windows. I will recommend you to everyone!

Anjali B, Ryton, Newcastle

24 March 23

Conservatory and windows

 

Full 7 metre wide conservatory in anthracite grey with lean to roof installed professionally and glass replaced elsewhere in the house. Extremely pleased with the finished product and as expected with a job this size there were snags to take care of which Ace eagerly saw to in a timely manner. Will certainly be using them again.

 

Ame B, Jesmond, Newcastle

24 October 22

Replacement panes

 

Ace windows always responded to messages with a call back and turned up on time to give a quote. They contacted us ahead of doing the job to confirm time. They were punctual and efficient. 10 out of 10 !

 

Gordon L. Durham

14 October 22

Repairing Hinges On Pvc Windows And Replacing A Sealed Unit

 

First job was repairing hinges on windows and second was replacing a sealed unit, customer service excellent, called day before to arrange time, arrived on time excellent workmanship, would always use ace windows and 100% recommend to family and friends.

 

Susan W, Middlesbrough

5 October 22

New Windows and Doors

The windows and doors were fitted to the highest standard. The sales and office staff were always professional, friendly and available. The fitting team arrived on time, were very helpful and the disruption minimal which was greatly appreciated. They cleaned up thoroughly after the job was completed and even finished ahead of schedule! All in all we were very impressed with the service and the high standard of work provided and we would definitely use Ace again.

They quoted for what I asked and no more, so rare for double glazing companies!

Lynne F, Stanley

13 October 22

Replace All Upstairs And Downstairs Windows

 

First class job from start to finish. Rooms were left neat and tidy and I have not needed to decorate.

James H, Gateshead

28 November 2022

Replacement Of Outside Utility Door, Plus Replacement Of Glass In Upstairs Window

 

Fast, efficient, arrived on time and completed work quickly and very well.

Lin P, Palmersville

20 Sep 2022

Replacement Widow Panes

 

The team were courteous, on time and left the place clean and tidy

 

Tom P, Sunniside

5 December 2022

New Window In Living Room

I used Ace Windows to replace a window in the living room. I contacted Ace windows via email and they arranged a survey within 48 hours. Once the survey was complete I received the quotation the next day. I was happy with the quotation so Ace windows arranged the fitting. The original date they gave me had to be rearranged due to a change in their schedule. But they managed to fit me in the next week. The fitting was very efficient and professionally done. Overall the process was straight forward and easy. I would definitely use Ace windows again!

Katie H, Newcastle upon Tyne

3 Aug 22

Replacing Three Double Glazing Windows In Edwardian Terrace

Fantastic job. Prompt, friendly and efficient.

Great workmanship and all done quickly without any hassle. Tidy at end of job. From initial request for a quote to finish, all without any pressure selling.

They quoted for what I asked and no more, so rare for double glazing companies!

Guy C, Low Fell

5 Aug 22

New Windows and Door

I would highly recommend Ace Windows.

They carried out a no obligation survey and provided a quote which I found very competitive.

They were not pushy (unlike other companies) and were happy to answer all questions I had without making me feel pressured. The work was all completed in the timescales given and we are really pleased with the outcome. Thank you very much. 

Margaret M, Newcastle upon Tyne

18 July 22

Replace Pane In Bifold Door

Absolutely great service from Ace Windows NE LTD, nothing was too much trouble. I unexpectedly had to rearrange twice and they were accommodating without issue.

Ashley, who did both the survey and install of the replacement glass was fantastic, nothing too much trouble, and a credit to the company. First impressions count and this was the best I’ve had in a long time. I have no hesitation in recommending them. Thanks

Ashleigh B

20 July 22

Window Glass Replacement

 

Brilliant service by the fitting team and Sruli who came out and said what I needed.

Carl C, Gateshead

5 July 2022

Replacing Glass Panes

 

Possibly the best company I have ever used for work to be carried out. Can’t fault anything about them.

Joanne E, South Shields

2 July 2022

Fit Whole House With New Windows

 Brilliant service from start to finish. No pushy sales tactics, lots of good advice on windows to suit an old stone house and brilliant fitters.

Amy W, Northumberland

7 July 2022

Replacing A Secondary Glazing Pane

These people did everything they promised from the start. It was a slightly difficult job Everest would have done if they had not gone out of business.

We had a few visits to get the size of the job, specifications, fitting etc and we were mighty impressed at every stage of the process.

I may add we contacted Ace Windows after at least 6 other glazing firms had either promised to come (but didn’t) or come and promised to quote prices (but didn’t). None of that carry-on with ACE – they came, they saw, they fixed it. Excellent.

Rosamund P, Newcastle upon Tyne

20 June 22

Glazing Replacement 

From start to finish Ace Windows were great, I initially rung up to ask if they could help us by providing glazing they were helpful and we sent some details via email.

They offer good prices and a speedy service. Also really nice to receive updates without having to chase them, they also provided us with the pictures we required. Would 100 % recommend and we will definitely use their services again.

Ashleigh B

18 June 22

Front Door Repairs

I just thought it was worthy of note about the excellent and professional service your colleagues provided to us yesterday whilst repairing our front doors.

Both myself and our receptionist made comment about how pleasant and efficient your colleagues were and what a credit they were to your company.

Praise where praise is due.

 

Ian B. EMG Solicitors, Gosforth

1 Nov 2021

Windows & Doors At Bridge House

 I think I speak for everyone at Bridge House when I say that you really are absolutely top of the game when it comes to customer service with excellent communication from start to finish You are a company one can depend on. Your responses and efficiency are truly one of a kind.

Thank you for always getting to the jobs quickly and responding with a quote efficiently and then completing the jobs in record time all with a smile. Truly appreciated.

Whitehall properties

4  Nov 2021

Broken Hinge Fixed

 

Great service, arranged to view window, ordered part and came back to fix, very efficient service, thanks.

Jatinder B, Gateshead

5 Oct 2021

 New Front Door

 

I was very happy with the fitting of my new front door.

Alexa W, South Shields

2 Jan 2022

Reseal Our Windows

 

Nice polite and friendly guy came, did his job quickly and left without leaving any mess.

Marc H, Whitley Bay

7 Jan 2022

Full House New Windows & Doors

 

I used Ace for all my Windows and doors when we refurbished the house. Their workmanship is fantastic. Friendly service and aftersales is second to none. Any issue and they are round in a flash. Highly recommended.

 

M P, Gateshead

5 Oct 2021

Full House Of New Windows

 

First class service. Very polite and professional. All windows are of high class finish. Reasonable priced too.

 

Kate S, Newcastle

2 Oct 2021

Door & Window Repair

 

We have been Using Ace for a while now for window repairs, undoubtedly one of The best decisions we have made, they’re professional, reliable and always leave the works neat and clean.

 

Bernard J, Whitley Bay

7 Oct 2021

Install Kitchen Window. Replace Damaged Double Glazed Unit In Lounge.

Excellent company. I wish I had discovered them before (found them through checkatrade) Price was competitive. Service from getting quote to instillation was first rate. Installers arrived slightly earlier than expected. They were pleasant, polite,worked quickly and without bother. Importantly, they cleared up, leaving the working areas clean and mess free. Surveyor and office staff were also first rate. Will use again if I need further work doing.

James L, Newcastle

14 Oct 2021

French Doors Front & Back Of Sitting Room

 

First class service from beginning to end with the friendliness and advice off the team whom I would surely use again if the time comes for more works. Very polite and efficient, highly recommended.

 

David K, Gateshead

4 October 2021

Realign & Draught Proof Front Doors Of Office Premises

The two people who came to do the work were extremely professional, courteous and professional. The work was done efficiently and quickly with the minimum amount of disruption. Would thoroughly recommend Ace Windows NE.

Ian B, Newcastle

18 Oct 2021

Bi Fold Door Installed To Replace Old Patio Doors.

Really good service and quality product.

Chris M, Gateshead

4 Oct 2021

Replacement Window

 

Excellent service from start to finish. Would definitely recommend.

Susan W, Newcastle

27 Oct 2021

Replaced 2 Upstairs Windows & Converted A Bay Window Into A Flush Window

We had windows installed at the back of the house by pennine a few years ago but since Covid they seem to have tripled their prices and frankly their customer service was rubbish so we shopped around. Very glad we did! Excellent service for reasonable prices. Everyone was friendly and knowledgeable from the salesperson to the fitters. The windows look amazing and better than the pennine ones have which have lots of filler down the sides and are stiff. They kept us informed every step of the way confirming each step which I appreciate. We will be ace window customers for life now.

Emily S, Newcastle

5 Oct 2021

Replacement Door & 2 Windows

 

First class service from beginning to end. Estimator was excellent offering unbiased advice. Steph from the office was so friendly and helpful throughout the process from order to completion. The fitters were excellent and such clean workmanship. I wouldn’t hesitate to recommend this company.

 

Helen M, Gateshead

10 Sep 2021

Repair To Door Keep

Excellent service. Good communication. Arrived promptly and contractor knew what he was doing.

Eli S, Newcastle

21 Oct 2021

Double Glazing For The Whole House

Brilliant job and lovely company to work with – definitely recommended.

Chris M, Gateshead

15 Oct 2021

New Back uPvc Door

Had a new back door from them, couldn’t be happier, best quality and service out there. (Specially Abe and Yitzi) Highly recommended.

Reuben I, Newcastle

27 Aug 2021

Replaced 7 windows and an external door

Ace Windows team was excellent and professional from the start to finish. The sales team member listened to my requirements and survey and installation teams were punctual and efficient. They provided me with the right amount of information every step of the way, and made the whole process very smooth and stress free. Highly recommended!

Sami H, Newcastle

5 Sep 2021

Replaced, hinges, glass and drip bar on uPVC doors.

Prompt estimate and date for repair. Arrived on time, did a great job and now weather tight and improved appearance of inherited ugly UPVC door and panels. I won’t hesitate to use Ace again once I am able to renew. Thanks again.

Tony W, Gateshead

10 Sep 21

A New Front Door

Professional. Reliable. Top quality service. Highly recommended. The workers were a pleasure.

Nathan D, Newcastle

21 Aug 2021

Front And Back Doors Fitted

Ace Windows have been fantastic from start to finish. We really couldnt recommend them enough. Keep up the great work. Very satisfied customers indeed.

Elaine C, Gateshead

15 Aug 2021

Replacement Windows

Quality materials and workmanship Very clean and tidy exceptional customer service Would highly recommend Ace Windows

Phil R, Newcastle

18 Aug 2021

Numerous Jobs Carried Out

I’ve used ace now for past 2 years on my refurbishment projects They carry out measurements promptly and advise me of the quote and book me in for fitting all straight forward Always carry out a very professional job to really good standard of a finish Job always left spotless and always available to offer advice and aftercare Wouldn’t use any one else From great guys in the office to great guys fitting.

Steven M, Newcastle

5 Aug 2021

Replacement Of Windows & External Doors

Their whole team was great – from a very genuine salesman who didn’t do a hard sell; the guys who fitted the windows and doors, who were all friendly and professional and took great care in their work; backed up by the friendly, helpful and proactive office team. They turned up when they said they would. Excellent service and more than happy with the products. Will definitely use again.

Michael M, Gateshead

10 July 2021

New Windows Fitted

Fantastic company, fitted 3 windows for me, left the property tidy, carried out the work with great craftsmanship.

Ernest F, Newcastle

5 Mar 2021

New windows and patio doors

Beautiful job, lovely finish, price excellent and customer service was fantastic. They always kept us informed, rang up when they said they would, turned up when they said they would, quite refreshing.

Wendy F, Gateshead

4 Feb 2021

4 Upstairs Windows

Finished when they said they would, tidied afterwards. Wore face masks and kept distance throughout work. Supervisor came on site to check progress. Happy with the work completed.

John S, Whitley Bay

27 Feb 2020

Replace Conservatory Windows and Frames

Got 2 quotes from others. Both wanted to completely rebuild our conservatory and quoted a fortune.I had used Ace before on a commercial building and they were very good so I got them to quote. Their guy says little ( no sales talk like the others) apart from saying the roof can be saved which was good. So he measures up and goes away and they email a quote and job description a few days later. It was acceptable and about 7 weeks later the job was done. Sure enough they saved us 8 grand compared with the other quotes.

Neil  W, Newcastle

5 Oct 2020

French doors front and back of sitting room

This company is absolutely amazing they were fantastic from beginning to end a lovely man called glen came to give us an estimate he was very friendly full of advice and information didn’t put any pressure on us with his advice I knew I wanted to spend my money with this company, the lads come to fit the windows they were fantastic very friendly and they done a work of art with my windows I cudnt find one fault the finish was fantastic and they cleared every bit of muck away everything was left spotless , the office staff Were amazing so helpful so polite absolutely brilliant .

John C, Gateshead

10 Dec 2020

New Door Hung and Fitted

Office staff were extremely helpful and polite. Operatives were efficient, tidy, meticulous with attention to detail and pleasant to deal with.

Joseph S, Gateshead

10 Dec 2020

Panels Around Front Door

Two super friendly and polite guys, excellent job repairing what was needed done, very pleased with results ??

 K. Milne, South Shields

30 Oct 2020

New Windows Fitted

This quotation was the cheapest by far but the quality was still good. The fitters were very polite and kept me updated throughout the works. I’d definitely recommend the company to others.

Craig M, Washington

27 Feb 2020

Replacement of Some Double-Glazed Units and Replacement of Hinges

Great service throughout. Exceptionally friendly staff who clearly knew their trade. No pressure to replace units unnecessarily and they did a good job. Would definitely recommend.

Nicola B, Newcastle

3 Dec 2020

WE ALWAYS FIT IN WITH YOU

We offer you free consultations and home visits at a day and time to suit your schedule.

Then when you choose Ace Windows to carry out the improvements to your home, our fully employed teams of double-glazing fitters work hard to minimise disruption to you during the installation process.

Satisfaction Guaranteed

After the installation of your new windows, doors or conservatory, we ensure that you’re 100% satisfied with the finished work. We then ask you to complete a Quality Plan to confirm you are completely happy with Ace as a company as well as the products fitted to your home. Should you have any issues moving forward, then our customer care team is only a phone call away.

Areas We Cover

Ace Windows, established in the North East in 1972, is family owned and is based in Gateshead.

We are proud to serve  the North East, from Newcastle to North Shields, from South Shields to Consett including Durham, Redcar, Tyne & Wear, Darlington,  Hexham, Lower Northumberland, Jesmond and  Ponteland.

Should planning permission be necessary for your installation, then you can have peace of mind knowing that Ace Windows have years of experience successfully working with Local Authorities. You will be guided through the process to help you to achieve your design goal, whilst complying with all current legislation.

Ace Windows - Your Trusted Local Partner Serving You Since 1972