Terms & Conditions

Using the Ace Windows NE Website Is Your Agreement to Abide By Our Terms

 Conditions of Sale

  • In these conditions of sale The Company means Ace Windows (NE) Ltd whose office is at Ace Windows (NE) Ltd Unit 1, Dunston Workshop Railway Street, NE11 9EB. The Customer” means the person, firm or company from whom an order is accepted by the Company. “Goods” means goods or services which are subject of such an order be it placed verbally or in writing.
  • The Customer agrees to purchase and have installed the Goods specified in the form of an order.
  • Orders are individually manufactured and any Goods not used in their intended location in the Customer’s premises cannot be credited against the contract price.
  • The total outstanding balance is payable immediately after the Goods have been properly installed or delivered in accordance with the terms of the contract. Payment is to be made to the installer in cash or by cheque made payable to the Company. Any outstanding balances not paid in full by the Customer on the date of the installation will be compounded at a monthly interest rate of 2.5%.
  • This order is accepted by the Company subject to a final technical survey, which will be carried out in daylight hours.
  • The Company reserves the right to cancel this order in the event that the surveyor is not entirely happy that the Company can fulfill its obligations to the Customer within the contract price. In this event, any deposit or monies in respect of the contract will be refunded in full by the Company.
  • The Customer hereby acknowledges that the items and diagrams in this contract have been checked and are correct.
  • Risk shall pass to the Customer when Goods leave the Company’s premises where the Customer collects. Risk shall pass to the Customer when Goods have been installed by the company.
  • Notwithstanding that the risk in the Goods has passed to the Customer, the ownership of the Goods shall remain with the Company which reserves the right to possession and to dispose of the goods until such time that payment has been received in full by the Company and cleared through the Company’s bank account.
  • The Customer agrees to permit access to the Company, its servants and workmen to the installation address at all reasonable times in order that the Company may carry out the works scheduled. If, within 28 days of being advised that the Company is ready to install, the Customer has not agreed to an installation date, the balance of the product supply cost becomes payable.
  • The Customer will provide the free use of a reasonable amount of water and electricity.
  • The Company will take all reasonable care of the Customer’s property when carrying out the work but cannot accept liability for damage or re-decoration.
  • The contract price does not include for the repair or replacement of any rotten timber, defective lintels, hidden services or hazardous materials such as asbestos found during the course of carrying out the works of for the repair otherwise of any other structural defects unless such work is specified in the schedule of work. Any such work found to be necessary will be brought to the attention of the Customer and will be the subject of a separate quotation.
  • The Company does not undertake to move services, fixtures or fittings which are ancillary to the basic structure of the property, e.g. radiators, pipes, electricity, telephone or television cables and the Customer shall remove all household fixtures, including curtains, nets and blinds, before the installation is due to commence.
  • The Company does not take any responsibility for damage caused to any of the above if not removed by the Customer whilst work is executed. The Company reserves the right to charge for wasted time if it is unable to carry out work due to site specific restrictions/conditions.
  • No undertaking can be given that the Customer’s existing doors, windows and/or frames can be removed so as to be fit for re-use or any other purpose and they will be removed from the site and disposed of unless the Customer instructs the installer to leave them. Every effort will be made to protect and clean working areas as best as practicable, but the Company cannot be held responsible for small fragments /splinters/ particles, which may still be present.
  • The Company reserves the right to make minor variations in the specification of any of its products at its discretion and without prior notice to the Customer, in keeping with the Company’s policy of continuous development and improvement.
  • The Customer shall be deemed to have accepted the Goods if not rejected within twenty-four hours of delivery or collection or immediately in the event of the Customer having signed a note of acceptance or delivery. Rejection subsequently will not be acceptable to the Company.
  • Any product guarantee will come into effect immediately upon completion of the works provided that the full price has been received (less any appropriate amount in the event of defects) by the Company on the due date.
  • It should be clearly understood that no alteration or cancellation of the order, if signed by the Customer “subject to building society/bank/finance company approval”, can be made, unless written confirmation of the refusal of finance received from the building society/bank/finance company concerned is provided to the Company. At that time, this Contract will be deemed to be null and void and any deposit which has been paid will be returned to the Customer.
  • The delivery or installation period quoted is that anticipated at the time of the order and will be improved on if possible. In the event that this contract is not completed within the specified delivery period, the Customer may serve notice on the company in writing, requiring that the work be carried out and completed within six weeks. If the work is not completed within such expended period, the Customer may cancel the uncompleted work covered by the contract without penalty on either side and without loss of any deposit paid by serving written notice by recorded delivery post to the Company. Notwithstanding the foregoing, the Company shall not be liable for any delay in the completion of work which arises from causes beyond the reasonable control of the Company. In the event that time has been made the essence of the contract, time shall not run during such delay or when a delay on the Customer’s account is operating.
  • The Company’s liability to the Customer in respect of the direct or indirect consequences of any breach or non-performance howsoever caused or of the strikes or of lock-outs or of any other circumstance beyond the Company’s control or of non-supply by a third party or arising out of negligence or of any misrepresentation or of force majeure or of any other sort or breach of statute by the Company, its employees or its agents shall be limited to the price of the goods which are subject matter of the particular order. The Company reserves the right to treat the contract as at an end with no compensation payable to the Customer.
  • The Company does not claim or guarantee that its products eliminate or even reduce the incidence of condensation.
  • The Company will repair or replace all goods which are or become defective by reason of faulty materials or workmanship in line with our written guarantee.
  • Nothing in these terms and conditions shall be interpreted as excluding or restricting the statutory rights of the Customer.
  • The formation, construction and performance of this agreement or shall be governed in all by English Law.

Website Usage Terms

 

The following terms and conditions govern all use of the acewindowsne.co.uk website and all content, services and products available at or through the website (taken together, the Website). The Website is owned and operated by Ace Windows NE LTD (“Ace Windows NE”). The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Ace Windows NE’s Privacy Policy) and procedures that may be published from time to time on this Site by Ace Windows NE (collectively, the “Agreement”).

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://acewindowsne.co.uk website (the “Service”) operated by Ace Windows NE (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Copyright Infringement and DMCA Policy

As Ace Windows NE asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by acewindowsne.co.uk violates your copyright, you are encouraged to notify Ace Windows NE in accordance with Ace Windows NE’s Digital Millennium Copyright Act (“DMCA”) Policy. Ace Windows NE will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. Ace Windows NE will terminate a visitor’s access to and use of the Website if, under appropriate circumstances, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of Ace Windows NE or others. In the case of such termination, Ace Windows NE will have no obligation to provide a refund of any amounts previously paid to Ace Windows NE.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Ace Windows NE and its licensors. This Agreement does not transfer from Ace Windows NE to you any Ace Windows NE or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with Ace Windows NE. Ace Windows NE, acewindowsne.co.uk, the acewindowsne.co.uk logo, and all other trademarks, service marks, graphics and logos used in connection with acewindowsne.co.uk, or the Website are trademarks or registered trademarks of Ace Windows NE or Ace Windows NE’s licensors. Other trademarks, service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any Ace Windows NE or third-party trademarks.

 

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Ace Windows NE.
Ace Windows NE has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Ace Windows NE shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Disclaimer of Warranties. The Website is provided “as is”. Ace Windows NE and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Ace Windows NE nor its suppliers and licensors, makes any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Website at your own discretion and risk.

General Representation and Warranty

You represent and warrant that (i) your use of the Website will be in strict accordance with the Ace Windows NE Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United Kingdom or the country in which you reside) and (ii) your use of the Website will not infringe or misappropriate the intellectual property rights of any third party.

Indemnification

You agree to indemnify and hold harmless Ace Windows NE, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to your violation of this Agreement.

Governing Law

Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Website will be governed by the laws of the United Kingdom, excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the state and federal courts located in United Kingdom. Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under this Agreement shall be finally settled in accordance with the Comprehensive Arbitration Rules of the Judicial Arbitration and Mediation Service, Inc. (“JAMS”) by three arbitrators appointed in accordance with such Rules. The arbitration shall take place in United Kingdom, in the English language and the arbitral decision may be enforced in any court. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys’ fees. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; Ace Windows NE may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.

What our Customers say ....

Five windows with horns

Great service throughout. The guys were very friendly efficient and tidy.

They worked very hard, leaving a lovely job and they did a brilliant tidy up! Very impressive work ethic, with an excellent
finish.

N Barnett, Newcastle

Fitted windows & patio doors

Beautiful job, lovely finish, price excellent and customer service was fantastic.

They always kept us informed, rang up when they said they would, turned up when they said they would, quite refreshing.

W. Forster, Gateshead

Excellent Service

Having been in renovation all my life in several countries ( I am now 60) I would have to place Ace Windows in the top three companies I have ever used. From keeping appointments, forwarding prices, installation and customer service they were a pleasure to deal with.

Joe Keane, Newcastle