Aftersales Support

Ace Windows – Your Trusted Local Partner Serving You Since 1972

ACE WINDOWS Existing Customers:


if you have any issues at all with the products we have installed and you are still within the terms of your ACE Guarantee, just call 0191 482 2187 or simply  complete the form below.

Guarantee Expired Or Not An Ace Windows Customer:

We provide a wide range of repair services including failed or ‘blown’ glass units, faulty window and door hardware, and adjustment of draughty windows and doors.
Please call 0191 482 2187.


Ace Windows is the company you can trust to  PUT it right.

Ace Windows NE

Unit 1, Octavian Way
Team Vallley Trading Estate
Gateshead, NE11 0HZ

Contact Us
0191 482-2187


M – Th: 7:30am – 4:30pm
Friday: 7:30am – 3:00pm

What you can expect from Ace Windows

Your trusted Local Company for over 50 years

High levels of integrity, with a total commitment to providing you with quality products coupled with the best customer service. We promise to treat your home as though it was our own from very first contact all the way through to completing your installation.

Established in 1972, Ace Windows is a family run company and a leading supplier and installer of windows, doors and conservatories in Newcastle and throughout the North East. Our aim is to run the company based on traditional values of honesty and value for money.

We Take Care From Planning To Completion

Checkatrade Registered & Approved

Trust-Mark Approved For Your Peace Of Mind

All Installations Certified By Certass

No High Pressure Selling

The Ace Team Is Efficient, Tidy And Polite

Great Attention To Detail

10 Year QANW Insuranced Backed Guarantee

Spread The Cost With Interest Free Finance

What our Customers say ....

Five windows with horns

Great service throughout. The guys were very friendly efficient and tidy.

They worked very hard, leaving a lovely job and they did a brilliant tidy up! Very impressive work ethic, with an excellent

N Barnett, Newcastle

Fitted windows & patio doors

Beautiful job, lovely finish, price excellent and customer service was fantastic.

They always kept us informed, rang up when they said they would, turned up when they said they would, quite refreshing.

W. Forster, Gateshead

Excellent Service

Having been in renovation all my life in several countries ( I am now 60) I would have to place Ace Windows in the top three companies I have ever used. From keeping appointments, forwarding prices, installation and customer service they were a pleasure to deal with.

Joe Keane, Newcastle

We work around you

Offering both phone consultations and home visits to fit your schedule. Our in-house team of double glazing fitters work hard to minimise disruption to your home life  during the installation process.

Satisfaction Guaranteed

After fitting your new windows, doors or conservatory, we ensure that you’re 100% satisfied with your installation. Should you have any issues, our customer care team is only a phone call away.

Areas We Cover

Ace Windows serves the North East stretching out from Newcastle and Gateshead to the  North Shields, South Shields, Consett, Durham and Lower Northhumberland and beyond.

Should planning permission be necessary for your installation, then you can have peace of mind knowing that Ace Windows have years of experience successfully working with Local Authorities. You will be guided through the process to help you to achieve your design goal, whilst complying with all current legislation.

Ace Windows - Your Trusted Local Partner Serving You Since 1972